It is our endeavor and commitment to supply the best quality & freshest produce every time you place an order on shambafresh.com. However, if you are not satisfied with any item(s), we have a no questions asked return policy. Please return the specific item(s) at the time of delivery and we shall process the refund.
- We request you to go through all the items when you receive your delivery. In case you are not satisfied with the quality, or any item is damaged (packet is broken/ leaking, expired product) please return the item(s) to our delivery executive.
- In case you have not noticed the defective item at the time of delivery, please note that you need to contact our customer service/ drop us a mail mentioning the quality issue to be eligible for the replacement / refund. The cut-off time for registering the complaint is as follows;
|Fruits & Vegetables/Herbs n’ Spices||Within 1 day of delivery|
|Dairy||Within 1 day of delivery|
|Sea Food/Poultry||Within 1 daysof delivery|
- Once the complaint is registered, in your next delivery we shall provide replacement for the defective item (s).
- At time of delivery:
- In case of cash on delivery payment, our delivery executive will process the refund on –the-spot.
- If the payment has already been made, like in case of online payment, the refund shall be processed in the next 7 days.
- If you have a pre-paid account with us, the refund amount shall be credited to your account within 24 hours.
- After accepting the delivery:
- You will get the replacement for the same item or place a request for any other product of your choice of same / lesser value, which will be delivered at the time of your next order.
In case of any queries, email us at firstname.lastname@example.org or call at 0738-308-003