Terms of Service

Delivery

  • All products will be delivered within 24 hours except during certain public holidays.
  • The delivery team will call you on the provided number before delivery. So, please be available.
  • We deliver products in three time slots. You can select the delivery time slot as per your convenience while placing your order.

Morning shift (9AM – 12 PM)

Afternoon shift (12 PM – 3 PM)

Evening shift (4PM – 7 PM)

  • Our standard Delivery Rate is KSH 300 Within Mombasa
  • No delivery charges on orders above KSH 5000
  • A delivery charge of KSH 400 will be levied on orders below KSH 1000 .
  • If the products get wrongly delivered or get damaged during delivery, they will be replaced within 24 hours.

Cancellations & Returns

  • Any damaged or wrongly delivered item will be replaced within 24 hours free of cost.
  • All items can be cancelled without any charges before 9 PM everyday.
  • Non-perishable items ( items other than fruits & vegetables) can be cancelled before the order is out for delivery without any charge.
  • Unopened, unused non-perishable items ( items other than fruits & vegetables) can be returned in their original packaging within 48 hours of receipt. Delivery charges, if any will not be returned.

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